Booking Policy

Appointments at Highland Hatter are reserved in advance and, where applicable, paid at the time of booking. Booking fees reserve your appointment time and the fitting experience itself. Unless otherwise stated, hats and accessories are selected and purchased separately during the appointment.

In-Store Fittings may be booked online based on current availability. On-Site Fittings and Private In-Store Events may require a text conversation or short call before confirmation so that group size, timing, location, and experience details can be reviewed.

Guests are encouraged to arrive on time so they can enjoy the full appointment window. Late arrivals may shorten the fitting experience if another appointment follows.

Rescheduling Policy

We understand that plans can change. If you need to reschedule, please contact Highland Hatter as early as possible. Rescheduling requests made with reasonable advance notice will be accommodated when availability allows.

If a guest misses an appointment without notice, or requests a last-minute change, the booking fee may be forfeited.

Suggested stricter version if you want specific timing:
Rescheduling requests made at least 48 hours in advance will be honored whenever possible. Requests made with less than 48 hours’ notice may result in forfeiture of the booking fee.

Cancellation Policy

Booking fees are non-refundable once an appointment is confirmed, as they reserve dedicated time and service.

If Highland Hatter must cancel or reschedule an appointment for any reason, guests will be offered either:

• a full refund of the booking fee, or
• the opportunity to reschedule to a new date, based on availability

For On-Site Fittings and Private In-Store Events, any custom planning, travel coordination, or reserved private time may be subject to additional cancellation terms communicated at the time of booking.

Group Bookings and Private Events

Group bookings should reflect the expected party size at the time of reservation. If group size changes materially before the appointment, please contact Highland Hatter in advance so the reservation can be reviewed and adjusted if needed.

Private In-Store Events and On-Site Fittings may require additional planning and are subject to confirmation based on schedule, staffing, and location.

Purchase Terms

Booking fees apply to the appointment experience and are separate from merchandise purchases unless otherwise stated. Hat and accessory purchases are made during the appointment.

Contact

For questions about your booking, rescheduling, or the right experience to reserve, please text Highland Hatter directly.